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Terms & Conditions

By signing up to a membership at Evofit Crosshands (Evolution Health &Fitness Centre Ltd), you understand and agree to the Health Commitment Statement, our Membership Terms & Conditions, and Gym Rules. All of which are available to read and view below -






GYM RULES                                       









  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.

  2. This agreement will become binding on you and us when you complete the membership sign up process, at which point a contract will come into existence between you and us.

  3. You will be entitled to all the rights and privileges set for the Type of Membership chosen.

  4. You cannot transfer this agreement to anyone else.




  1. The Set-up Fee and first month's membership fee are collected from you by us either by Debit / Credit card during the sign-up process. Set-up Fees are applied to cover the initial administration costs associated with setting up a new membership and agreement and entitle the member to an induction session. The set-up fee will be payable for new members joining and previous members re-joining.

  2. Your second monthly membership fee will be collected one month after you joined. Subsequent payments for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances. 

  3. All of our pay monthly packages have minimum contract periods. We offer the flexibility of a 1, 6 and 12 month contract term. Please be aware that all of our pay monthly packages are on-going memberships which means that payments will continue to be debited on a monthly basis after the initial contract period unless we are advised by the member to terminate the contract in line with the cancellation procedure.

  4. We will not refund any payments to a member who fails to instruct us to terminate their membership through the correct procedure after the contract period, regardless of whether they have been using the facility or not. Nor will we refund any payments to a member who advise us that they were not aware that they signed up to an on-going membership which continued after the minimum contract period.

  5. If a monthly membership payment fails, the payment system will automatically retry to collect the payment at regular intervals on different days after the normal payment date until successful. The member will not have access to the gym in between the period of the failed payment and until the payment is collected. The monthly payment will stay ion the normal payment date on the next month and on-going.

  6. You agree to advise us immediately of any change to the Members Details provided.





  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.




  1. Your membership may be frozen for a minimum of 1 month and a maximum of 3 months in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.


Freeze requests will not be actioned until the appropriate proof is provided and received by completing a freeze request form at reception or by email.


A freeze period does not affect the minimum number of contract payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed.




  1. Any pay monthly membership package can be cancelled at any time after the initial minimum contract period. A membership can be cancelled by filling out a cancellation request form at reception or emailing your cancellation request to If emailing, please include your full name, address and date of birth.


Once we have processed your cancellation, we will email you confirmation. Please allow up to 3 working days to receive the confirmation email. If you don’t get your cancellation confirmation email within 3 working days, please follow it up by contacting the club. We can’t be held responsible for not processing a cancellation if we don’t receive the email.


Cancellation notice periods 

Members who joined post November 2023  - can cancel anytime up to a day before their next payment date.

Members with Harlands (Pre November 2023) - Need to give at least 10 days notice before the next payment date to stop the next payment from being debited.


2. Early cancellation. In some circumstances members can cancel their membership within the contract period. Early cancellation circumstances include –


Relocation: This agreement can be cancelled in the event that your new permanent address is more than 15 miles away from the facility upon receipt of a copy utility bill or bank statement showing the new address.


Long term illness or injury (over 3 months): This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided.


Redundancy or employment termination: This agreement can be cancelled upon appropriate proof of redundancy or employment termination from your employer or other loss of livelihood.


Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.


ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided and received (by request form or via email)  by Evofit.


Breach: This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard.





  1. If you have purchased a Fixed Term membership it will start on the date that you sign-up and expire on the end of its term.

  2. You cannot freeze your membership on fixed term membership.




  1. Your App QR code / Membership card can only be used by you: Your App QR code / Membership card is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your App QR code / Membership card secure at all times.

  2. Use of App QR codes / Membership cards are monitored: In the interests of the safety and security of all our members. Access is monitored and individuals using App QR codes / Membership cards may be asked to provide proof of identification.

  3. If our system alerts us or if we think there has been misuse of App QR code / Membership card, we will investigate. If we deem that misuse has occurred, we reserve to right to terminate the member or members membership agreement and the right to use our facility.






  1. Members must be 16 or older.

  2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and are available to view HERE. They relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.

  3. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

  4. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

  5. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Evolution Health & Fitness Centre Ltd (Evofit).

  6. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

  7. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.

  8. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

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